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Terms-Policies

Payment, Cancellations and Refunds

  1. Refund policies vary by tour, so please refer to the specific tour details for the applicable cancellation terms.
  2. Trip Protection may modify the cancellation refund window to 24 hours before the tour departure time, depending on the tour.
  3. Refunds exclude any attraction tickets already pre-purchased and any non-refundable deposits already paid.
  4. All cancellation and refund requests must be emailed to London Strides, clearly stating the customer’s booking name.
  5. Cancellation and refund requests made within the specified time window will not be accepted, and you will not be entitled to a refund.
  6. Cut-off times are based on the local time of the tour departure location.
  7. Refunds are not available if you fail to show up on time for the tour or if you arrive on a different date or time than what is specified in your confirmation.
  8. Any illness or injury within the above cancellation window is not the responsibility of London Strides. Your losses should be covered by your own travel or holiday insurance.
  9. London Strides is not responsible for cancellations due to unscheduled closures, industrial action, delays caused by third-party suppliers, or events beyond its control. However, we will take all possible steps to offer you an alternative tour date or a different itinerary. Any resulting losses should be claimed through your own travel or holiday insurance.
  10. If London Strides needs to cancel your booking for any reason, you will be notified immediately and offered an alternative date. If this is not suitable, we will offer a full refund for your tour, but not for any additional expenses you may have incurred. These should be claimed through your own travel or holiday insurance.
  11. London Strides’ cancellation policy will not be adjusted for circumstances outside of the UK. If you are unable to travel due to strikes, extreme weather, flooding, or any other unforeseen disaster, you should seek compensation through your own travel or holiday insurance.

Privacy Notice

By using our site or completing our booking form, you agree that you have read, understood and agree to our privacy policy as set out below.

You are responsible for ensuring that all members of the party you are booking for are aware of and consent to this policy.

If you notice an omission or would like clarification, please contact us.

Who Are We?

We are London Strides — a tour guiding operator based in London offering blue badge guided tours of the city.

How and Why We Collect Data

When you book with us, we collect certain data from the form. This allows us to run the services you have booked and communicate with you about them. We respect and protect your privacy, using your data only for legitimate business purposes.

What Data We Collect

When you contact us, we collect your name and any contact information you supply.

Data Retention

We retain personal data as long as needed to supply services. Financial information is retained as required by law.

Card Payment Transactions

Payments are processed through Worldpay under their Privacy Policy. We only share what is necessary to complete the booking.

Your Right to Access and Deletion

Contact us to access or remove your stored data. We will comply as soon as possible.

Cookies

Cookies help improve your experience and track site usage. They do not personally identify you. You can control or delete cookies through your browser settings.

Sharing Your Information

We will not share your information without your express permission.

Mobile Phone Information and SMS Communications

No Third-Party Sharing for Marketing: We will NOT share mobile phone information collected through opt-in forms with any third parties or affiliates for marketing or promotional purposes. Your mobile phone number and SMS opt-in consent data will remain confidential and will not be sold, rented, or shared with external parties for their promotional use.

Permitted Sharing: Information may only be shared with sub-contractors providing essential support services such as customer service, tour management, and booking confirmations. These service providers are contractually obligated to protect your data and use it solely for providing services to you.

SMS Program Details: By opting in to receive SMS messages, you consent to receive service notifications, booking confirmations, tour updates, and occasional promotional messages from London Strides. Message frequency varies based on your bookings and interactions with us. Message and data rates may apply as determined by your mobile carrier.

Your Control: You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP to any message or contact us directly. Your mobile number will be removed from our SMS list within a reasonable timeframe after your opt-out request.

Copyright

All contents of londonstrides.com are property of London Strides Ltd. and cannot be reproduced without permission.

Last updated: 10/06/2024

Terms of Service

These Terms and Conditions are governed by English Law under the exclusive jurisdiction of the Courts of England and Wales.

Eligibility

You must be in good physical and mental health to complete our walking tours. Guides may ask you to opt out of parts of the tour or leave altogether at your own expense if necessary.

If you have a health condition or disability, inform us before booking or as soon as possible after booking so we can make arrangements.

We reserve the right to refuse a booking without giving a reason.

SMS Text Messaging Terms

Program Description: London Strides offers an SMS text messaging program to provide you with service notifications, booking confirmations, tour updates, and promotional messages related to our tour services.

Opt-In Consent: By providing your mobile phone number and opting in through our website forms, you expressly consent to receive automated text messages from London Strides. Consent is not required as a condition of purchasing any goods or services from us.

Message Frequency: Message frequency varies depending on your bookings and interactions with our services. You may receive booking confirmations, tour reminders, service updates, and occasional promotional offers.

Message and Data Rates: Standard message and data rates may apply as determined by your mobile carrier. Check with your carrier for details about your messaging plan and any applicable charges.

Supported Carriers: Our SMS program is supported by major carriers including AT&T, T-Mobile, Verizon, Sprint, and most other major U.S. and international carriers. Coverage may vary by location.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. After texting STOP, you will receive one final confirmation message. You may also contact us directly to be removed from our SMS list.

Help Information: For assistance with our SMS program, text HELP to any message from us or contact our customer service team at info@londonstrides.com or call +44 (0) 20 3003 5051.

Privacy and Data Use: Your mobile phone number and related data will be used in accordance with our Privacy Policy. We will not share your mobile information with third parties for their marketing purposes.

Program Changes: London Strides reserves the right to modify or discontinue the SMS program at any time with or without notice. We may also modify these terms at any time, and continued participation constitutes acceptance of the modified terms.

Carrier Liability: Carriers are not liable for delayed or undelivered messages. London Strides is not responsible for any delays or failures in message delivery that may be caused by your mobile carrier or other factors outside our control.

Age Requirement: You must be 18 years of age or older to opt in to our SMS program, or have parental/guardian consent if under 18.