1.1 Refund policies vary by tour, so please refer to the specific tour details for the applicable cancellation terms.

1.1b Trip Protection may modify the cancellation refund window to 24 hours before the tour departure time, depending on the tour.
1.1c Refunds exclude any attraction tickets already pre-purchased and any non-refundable deposits already paid.

1.2 All cancellation and refund requests must be emailed to London Strides, clearly stating the customer’s booking name.

1.3 Cancellation and refund requests made within the specified time window will not be accepted, and you will not be entitled to a refund.

1.4 Cut-off times are based on the local time of the tour departure location.

1.5 Refunds are not available if you fail to show up on time for the tour or if you arrive on a different date or time than what is specified in your confirmation.

1.6 Any illness or injury within the above cancellation window is not the responsibility of London Strides. Your losses should be covered by your own travel or holiday insurance.

1.7 London Strides is not responsible for cancellations due to unscheduled closures, industrial action, delays caused by third-party suppliers, or events beyond its control. However, we will take all possible steps to offer you an alternative tour date or a different itinerary. Any resulting losses should be claimed through your own travel or holiday insurance.

1.8 If London Strides needs to cancel your booking for any reason, you will be notified immediately and offered an alternative date. If this is not suitable, we will offer a full refund for your tour, but not for any additional expenses you may have incurred. These should be claimed through your own travel or holiday insurance.

1.9 London Strides’ cancellation policy will not be adjusted for circumstances outside of the UK. If you are unable to travel due to strikes, extreme weather, flooding, or any other unforeseen disaster, you should seek compensation through your own travel or holiday insurance.